Frequently asked questions

Here you will find answers to the questions we are asked most often. You can always send us a message directly – we are here for you.

Delivery

When will my order be delivered?

Products in stock ship from us in 1–3 working days. Products ordered from the manufacturer, such as Musou Black fabric by the metre and rolls, are delivered in 1–3 weeks. Print-on-demand products, such as the Musou Tower T-shirt and posters, are made only after you order and are delivered as a separate parcel in 7–15 working days. You receive an order confirmation by email right after ordering, and a shipping notification with a tracking code when your parcel is on its way.

What does delivery cost?

Pickup point: Matkahuolto Lähellä parcel €5.90 – choose your pickup point at checkout.
To your door: Posti small parcel to your home or mailbox €7.90 (max 4 kg).
Other EU countries: flat delivery fee €9.90 (max 25 kg).
The delivery fee shown at checkout is always up to date. More details: shipping policy.

Do you ship abroad?

Yes – we ship to EU countries with a flat €9.90 delivery fee (max 25 kg). Engasco fire tables are delivered to other EU countries as separate freight. We do not send LPG as a parcel or abroad.

What if I don't collect my parcel?

An uncollected parcel is not a notice of withdrawal. If you want to cancel your order, let us know at info@dekoja.net: it is the fastest way to get your money back, and the parcel can often be stopped before it leaves.

Musou Black

Which Musou Black product is right for me?

We compared the paints, fabrics and films in one guide: Which black should I choose? Product-specific questions and answers are also on each product page.

How is Musou Black paint applied?

With a brush or an airbrush, in two thin coats. The surface is touch-dry in 15–30 minutes and fully hard in 24 hours. Non-absorbent surfaces such as plastic, metal and glass need light sanding and a thin black primer. You will find the tools you need among our painting supplies and step-by-step instructions in the user guide.

Does a Musou Black surface tolerate touch?

No. The light-absorbing surface is powdery and has low mechanical strength. Paint objects that will not be touched, or protect the surface behind glass or acrylic. If the surface will be touched, choose VL Flock Sheet instead of paint: its nylon pile is made to withstand contact.

Do you sell Musou Black fabric by the metre?

Yes. KIWAMI and Fabric FR are supplied made to order in widths of about 1.1 metres within 1–3 weeks, and all fabrics are available from stock as A4 sheets for testing. See Musou Black fabrics.

Is Dekoja.net an official importer?

Yes. Dekoja.net is the official Finnish importer of Musou Black products and an authorised distributor (Official Distributor) of the Japanese manufacturer Koyo Orient Japan.

Engasco fire tables and LPG

How does delivery of Engasco fire tables work?

Engasco tables are delivered as freight to your address, and the delivery time is typically 2–3 weeks. The delivery fee is charged per table: €229 per table (Engasco 55 and the 90 and 100 cm models) and €269 per table (120 cm). We are the official importer and authorised distributor of Engasco in Finland – ask about delivery to your area.

What fuel do Engasco fire tables use?

LPG. The tables have a heat output of 12 kW, and a full 10 kg gas bottle lasts for about 11–22 hours of use depending on consumption. The tables are CE approved. See Engasco fire tables.

How does LPG delivery work?

We deliver LPG mainly to business customers in all municipalities of the Uusimaa region and, by agreement, also in the Turku, Tampere, Lahti and Hämeenlinna regions. In the Helsinki metropolitan area delivery usually takes 1–2 working days. In a bottle exchange we bring full bottles and take the empty ones with us, so each refill requires a corresponding empty exchange bottle.

Returns, payments and business customers

Can I return a product?

Consumer customers have a 14-day right of withdrawal. See our refund policy and use the withdrawal form if you wish. If a product is faulty, contact us before returning it and we will arrange the return at our cost.

Which payment methods can I use?

Current payment methods are shown at checkout and on the Payment methods page.

Do you sell to businesses?

Yes. We serve businesses with invoicing and contract pricing – for example LPG deliveries to restaurants, properties and events, and Engasco fire tables for terraces. The 14-day consumer right of withdrawal does not apply to orders placed with a business ID. Request a quote.