Terms of service
Online store terms of service
NOiN Company Oy (business ID 3129428-3) sells products to adults and to businesses in Finland and the EU. Prices include VAT. We reserve the right to change prices and delivery costs.
Ordering
Products are ordered in the online store by adding them to the cart and paying for the cart contents at checkout. All customer data is treated confidentially. By ordering from the online store you are deemed to have read and accepted the terms of service in force at the time.
After a successful order, an order confirmation is sent to your email. Sending confirmation messages requires that you provide an email address with the order.
You will see the delivery costs for your order once you have selected the payment and delivery method. We ship orders as registered consignments (e.g. postal parcels) or as unregistered consignments; registered shipments can be followed with a tracking number.
For products held in our own stock, our most common delivery times within Finland are 1-3 days, depending on the product, the order and the delivery method. To other EU countries, delivery times are mostly 5-8 working days. For some products, and depending on stock levels, delivery times may be longer. Some products are also shipped directly from the wholesaler's, importer's or manufacturer's warehouse, and in those cases the delivery time is most often 3-10 working days. We always aim to deliver your order as quickly as possible. We are not liable for delays caused by force majeure or for indirect harm caused by delays. We will inform you separately of any exceptional delivery times.
Right of withdrawal, returns and exchanges
These terms apply to consumer customers. Orders placed by business customers are governed by the section "Business customers".
Right of withdrawal
You have the right to withdraw from your order within 14 days of receiving the goods. If the order is delivered in several instalments, the period begins when you receive the last instalment.
Notify us of the withdrawal by email at info@dekoja.net or use the withdrawal form. You may also notify us in any other clear manner.
Inspecting the goods and diminished value
You may examine the goods as you would in a shop: open the packaging, look at the product and test its characteristics and functioning. This does not affect your right of withdrawal.
If the value of the goods has diminished more than is necessary to establish their nature, characteristics and functioning, you are liable for that diminished value. We may deduct an amount corresponding to the diminished value from the refund.
Return costs
In case of withdrawal, you bear the direct cost of returning the goods.
If the product is faulty or does not match your order, the return is free of charge for you. In that case, please contact us before returning the item at info@dekoja.net and we will arrange the return at our expense and send you return instructions. If you return the product on your own initiative without agreeing this with us in advance, we will reimburse the cost up to the price of a standard tracked domestic parcel.
Refunds
We will refund the amount you paid, including the original delivery costs, no later than 14 days from receiving your notice of withdrawal. We may withhold the refund until we have received the goods back or until you have demonstrated that you have sent them back.
If you chose a delivery method other than the least expensive standard delivery we offer, we will refund the delivery cost up to the price of that least expensive standard delivery.
The refund is made to the same payment method you used when placing the order, unless otherwise agreed.
Uncollected shipments
Failing to collect a shipment is not a notice of withdrawal. If you wish to cancel your order, please tell us — it is the fastest way to get your money back, and the shipment can often be stopped before it is dispatched.
An uncollected shipment causes us transport costs in both directions as well as handling work. We do not charge consumer customers a separate fee for this, but we ask you to avoid the situation. In repeated cases we may require advance payment for further orders or decline to deliver.
When an uncollected shipment is returned to us, we treat the order as withdrawn and refund the price of the product together with the delivery costs you paid.
Business customers are charged the actual transport and handling costs incurred by an uncollected shipment.
Exceptions to the right of withdrawal
There is no right of withdrawal for goods that are made or modified according to the customer's requirements or that are clearly personalised.
If a product is not covered by the right of withdrawal, this is stated on the product page before ordering. If the product page contains no such statement, the right of withdrawal applies normally.
Faults and defects
If the product has been lost or damaged in transit, or otherwise does not match your order, please notify us of the defect within a reasonable time after discovering it. If the parcel was damaged in transit, please also file a claim with the carrier.
Return address
Dekoja.net / Noin Company Oy
Huntutie 26
00950 Helsinki
Finland
+358 50 544 2104
Business customers
The right of withdrawal under the Finnish Consumer Protection Act applies to consumer customers only. When an order is placed using a business ID or otherwise on behalf of a trader, the following applies:
- The 14-day right of withdrawal does not apply to the order.
- The order is binding once we have confirmed it.
- Products that are manufactured or procured specifically for the order cannot be cancelled after confirmation.
- Any return is agreed case by case in advance and always requires our written approval.
- A faulty product, or one that differs from the order, must be notified to us within a reasonable time.
Liquefied petroleum gas is sold to business customers. For other products we apply the consumer terms unless the order has been placed using a business ID.
Resolving disputes
We aim to resolve any disagreement directly with you in the first instance. Please contact us at info@dekoja.net.
If the matter cannot be resolved, as a consumer customer you may refer it to the Finnish Consumer Disputes Board (kuluttajariitalautakunta). Before taking the matter to the Board, please contact the Finnish Consumer Advisory Services (kuluttajaneuvonta). If you live in another EU country, you can get assistance from the European Consumer Centre.